Payment Terms & Late Fees

Payment Terms & Late Fees

Payment is due in full upon receipt of invoice unless otherwise agreed in writing. For custom and handmade goods, all orders are considered final and non-refundable once production has begun.

If payment is not received within 14 days of the invoice date, a late payment fee of 8% plus the Bank of England base rate (as permitted under the UK Late Payment of Commercial Debts Act 1998) may be applied to the outstanding balance. An additional fixed fee of £40–£100 may also be charged, depending on the value of the debt.

In the case of a chargeback filed without legitimate cause (e.g., when proof of delivery is available), the customer may be liable for any dispute fees, collection costs, and legal expenses incurred.